MSN Woes

Sorry for the huge delay. I had a work emergency, found out my mother has cancer and a computer meltdown which have kept me from doing much of anything outside the “absolutely necessary” for sometime.

For anyone who actually found this blog and was curious about the end of the MSN adCenter woes I’ll give you a short synopsis.

After validating myself (you look really nice today - thanks!) I re-stated my questions about this mixup:

Again, my primary questions remain:

• Why has adCenter rejected such a large percentage of my keywords claiming they were off-topic when this campaign has been able to run for nearly 6 months with clearly off-topic words in it?
• Will I be given a credit for the advertising dollars that were spent ineffectually?
• Why is it that this support ticket has bounced to now three people?

I received a response from the same adCenter support person as the previously posted email. (Wow, the same person responds more than once - that’s amazing!) This time I was told that they would be happy to assist me in re-creating the campaigns that were incorrectly setup but absolutely no mention of refunding the money that was incorrectly spent.

It was about this time that I found out my mother had cancer and that pushed this issue completely to the side as I focused on learning what I could about her condition and trying to spend time with her. The doctor determined that they would need to cut out about 50% of her stomach and scheduled the surgery as quickly as they could. The surgery did not go as well as the doctor (or my family of course) were hoping. They found more cancer in her stomach than they had expected and were forced to take more like 75% of her stomach out. After the surgery while I sat with my mom in the hospital I got a phone call which I chose to ignore. Checking my messages later it turned out to be from - wait for it - ANOTHER NEW ADCENTER PERSON.

“This is _______ from MSN adCeneter support and I was calling to check on your recent trouble. Give me a call back and I can talk you through re-creating the campaign(s) that you’re having trouble with.”

As I said, my mother’s illness is more of a priority and I did not choose to call him back. Partly because the support people seem incapable of understanding what I am asking them to do. I want them to fix the mistake they made not try and talk me through what I already know how to do. I want one person to just fix the problem with me not continue to bounce me to other people. And I want them to refund some of my money to me even though it’s not a large sum.

The whole situation went beyond the point where it was amusing me so I just let it go. I’ve not received another call or email regarding the issue even though the “support ticket” should still be open and that doesn’t surprise me.

So - final tally:

1. Time since first phone call - 5+ months
2. Number of people communicated with - 4
3. Campaign status - paused
4. Money refunded - $0.00

Thanks MSN!