MSN Support Trouble Part 2

Following is a copy of the email response that I recieved from the adCenter Advertiser Support Team (the bolded text was added to highlight and was not a part of the original email):

Thank you for contacting Microsoft adCenter Support, my name is Kathy.

It is my understanding that on December 29, 2005 you had your ads created by our Quick Launch Program. Upon the completion of these services your ads became active. Time has passed and you have been looking into your account and have realized that there are some errors in some of your Campaigns and Orders. I understand that this may be causing you some inconvenience and I am going to assist you to the best of my ability.

In regards to the phone conversation that we had this morning, we would like to suggest that until a resolution to these issues have been found that you pause any orders that may be causing you concern. I would also like to suggest that you email the representative that was handling your account in the QuickLauch Program and advise them of the issues that have caused you concern.

If these steps should prove unsuccessful we ! as Microsoft adCenter Support agents would like to offer our services to walk you through the steps of creating new Campaigns and Orders. If you require any further assistance regarding this issue please refer to service ticket #1013939481.

Again, I would like to thank you for your patience regarding this matter and would like to offer our assistance in any way possible.

Thank you again, for contacting Microsoft adCenter. If you would like you may also contact us by phone. We can be reached at 1-800-518-5689. Our hours are 6am - 6pm PST, 7 days a week. Microsoft adCenter also contains a complete set of help topics to answer your questions, guide you through tasks, and provide useful tips. Help topics will appear on a narrow pane right beside the Microsoft adCenter page you are viewing. Simply click Help in the upper-right corner of any Microsoft adCenter page.
Sincerely,
K.

Microsoft adCenter Support

Coming up next: My Email Response in MSN Support Trouble Part 3