MSN adCenter Support Woes Part 4

The very next day I received a response from a new support staff member.  For those of you keeping track at home that’s the third adCenter Support staff person I’ve spoken with about the problem and I’m no closer to it being resolved than when I started.

This is M. from Microsoft adCenter Support.

It is my understanding that there has been an error in creating some of your orders within the QuickLaunch program.  I can appreciate that this issue may have caused some confusion for your clients and will do everything I can to bring further clarity to this issue for you.

Upon reviewing the issue at hand, I can see that you are upset with the process so far.  I can certainly understand how important it is to have your campaign functioning properly as to allow the most traffic possible.

What I would like to do is to investigate further into this matter and discover what portions of the campaign have been affected.  If you could provide us with the following information, it will allow us to continue in reviewing this issue.

Please provide the following:

1.    How many orders were affected?
2.    Which keywords were affected?
3.    When the issue started?
4.    Are the accounts affected still incurring the issue?
(As I see that the ———- campaign has been paused)

Also to validate the account, we would request that you provide us with the following pieces of information:

1.    The primary current e-mail name used to create account.
2.    The company name.
3.    The telephone number that was used to create the account.
4.    The Microsoft adCenter account number.
5.    Either the last 4 digits of the credit card on file or the answer to the secret question

Your willingness to reply with this requested information is greatly appreciated.

As well, we would be more than happy to work with you in creating new campaigns and orders in Microsoft adCenter. ! I have documented this email today and the information that I have pro vided you.  If would like assistance from a Microsoft Support Professional, just contact customer support and provide this reference number.   The reference number is xxxxxxxxx
If you should have any additional questions or concerns, please do not hesitate to contact us.

I thank you for being a valued Microsoft adCenter customer. Our goal at Microsoft adCenter Customer Support is to provide the best possible support for our clients.  Thank you for your time and patience as we continue to review this issue for you.

Thank you for contacting Microsoft adCenter. If you would like you may also contact us by phone. We can be reached at 1-800-518-5689. Our hours are 6am - 6pm PST, 7 days a week. Microsoft adCenter also contains a complete set of help topics to answer your questions, guide you through tasks, and provide useful tips. Help topics will appear on a narrow pane right beside the Microsoft adCenter page you are viewing. Simply click Help in the upper-right corner of any Microsoft adCenter page.

Sincerely,

M.
Microsoft adCenter Customer Support Professional

It’s interesting that I validated myself with the first adCenter support person over the phone, and they are cooresponding with the email address onfile with the account but I will still need to prove I’m the actual account holder.  Ah well - guess it’s time for me to draft another email.  I wonder how many more “parts” of this series it will take before the problem has been resolved?