MSN adCenter Support Woes Part 3

Amazed at the MSN response I drafted a response. The response was actually sent 1-2 weeks after the support email was received. The delay was caused by a very busy work time and the fact that when I first read the support email I was too frustrated by the lack of customer service to respond.

K.

Forgive the late response, I had an emergency that came up and took my focus away from the adcenter concerns.

“I would also like to suggest that you email the representative that was handling your account in the QuickLauch Program and advise them of the issues that have caused you concern.”

Can I ask why you would like me to contact this person? From an outsider’s perspective I have requested help from Adcenter Support regarding a problem and now been told to contact someone else from Adcenter staff to fix it, which seems highly curious to me. Shouldn’t any support person from Adcenter be able to fix the problem? Shouldn’t the support person I originally talked to, or the person who followed up with me (you), take ownership of the problem and come up with a solution?

“If these steps should prove unsuccessful we ! as Microsoft adCenter Support agents would like to offer our services to walk you through the steps of creating new Campaigns and Orders.”

So I’ve talked to someone at Adcenter Support, been emailed a response from Adcenter Support, and now as soon as I get done talking to the person who originally signed me up to Adcenter, Adcenter Support will be happy to offer their services?Kathy, I’m not angry with you I promise. : ) You are likely caught in some goofy system that requires you to request customers like myself to jump through hoops that make no sense. I will try to find the contact information for the adcenter quicklaunch person who helped me originally. (That would be the same person who told me at the end of the setup that all questions would be handled by Adcenter Support in the future.) If he is able to take care of my problem easily I will be pleased but still baffled by the process. If he cannot assist me I will likely just deal with the problem myself, no offense intended. You see, I already know how to set up new campaigns and orders. I contacted Adcenter Support to let you know that while you seem to reject hundreds of on topic keywords in orders I set up you allowed words and ads that were clearly not on topic to run in the campaign set up incorrectly by your own people. Oh, I was also hoping someone would be willing to refund some of the campaign spend since it was clearly wasted money.Sincerely,

PS - I really do hate to grumble from the sidelines so if you know of any job openings in Adcenter send me a link to the application page. I’m pretty sure I could help sorting out system and customer service concerns from the customer perspective. ; )